Terms and conditions
We believe in transparent and clear business practices, and our policies are designed to ensure a smooth and positive shopping experience for both you and us. By using our website, you agree to these terms and conditions.
Responsibility for Customs Clearance: We cannot be held responsible for any issues related to customs clearance or duties/taxes levied by your country's customs department. It is the responsibility of the customer to ensure that they provide all necessary documents and information required by the customs department for clearance of their package. In case the customer is unable to provide the required documents or information and the package is returned to us, we will not be able to issue a refund.
Customs Duties and Taxes: Any duties or taxes levied on the package by the customs department will be the responsibility of the customer to pay. Failure to pay these fees may result in the package being returned to us, and we will not be able to issue a refund in such cases.
Understanding the Policies: We urge all customers to review their country's customs policies and regulations before placing an order with us. By placing an order on our website, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.
Returns and Exchanges: Goods that have been purchased cannot be exchanged or refunded unless faulty or we sent the wrong item from what you ordered.
If you have any questions or concerns about our policies, please don't hesitate to reach out to us. We are always happy to help!